Join Our Team!

Current Employment Opportunities

Case Manager

Position Description:

The Case Manager is a key part of the Client Services team, working in our Client Service Center to provide direct supports, education, advocacy and supervision for young adults, in accordance with the mission of The Haven Project. This position will be primarily responsible to provide case management for clients.

Job Type: Full time

Salary: $50,000

Reports to: Director of Client Services

Case Manager Position Details

Essential Duties and Responsibilities:

The Case Manager will work to keep clients focused and actively completing goals and typical objectives in accordance with the 6 main areas of services we provide: Basic Needs, Housing, Employment, Education, Health, and Community.

Provide case management to 17-24 yr. old homeless youth individually and in small groups
Provide hands on job search, resume writing, and life skills activities
Provide a safe, productive, social environment for program participants
Under direction of the Director of Client Services, work individually and in groups with young adults to develop life skills
Participate in outreach efforts to homeless youth, including community flyering, developing outreach connections with collateral agencies or providers, and occasionally managing volunteers for community flyering
As directed, contact youth via phone and social media
Maintain good communications with collateral services providers and family members.
Facilitate group activities for the youth involved in the program in coordination with the other project staff
Facilitate recreational activities for program participants
Ensure the safety of program participants by working with the team to enforce program safety protocols.
Participate in activities and efforts to promote the Haven Project, including participation in outreach activities
Document program activities as needed for program evaluation
Attend staff meetings as required.
Flexible hours to meet the needs of the program
Present themselves professionally and positively at all times

Qualifications:

Intermediate computer skills required
2-3 yrs. experience working with at risk populations required
Bachelor’s degree preferred
Excellent communication skills
Personal transportation preferred
Bilingual – Spanish/English speaking preferred

Benefits:

Paid holidays: New Years day, President’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Columbus/Indigenous People’s Day, Veteran’s Day, Thanksgiving & the Friday after Thanksgiving, Christmas Eve (half day) and Christmas Day (12.5 days)
Floating holidays: Employees may choose to work on the paid holidays and use that day as a personal day within three months of the holiday. (This does require E.D. approval.)
Vacation time, personal time, and sick time are accrued each paycheck as PTO (which is on a bi-weekly basis) and can really be used interchangeably
401K Employees who are 21+ are immediately eligible to participate in the 401K plan.
401K Matching: The company matches 50% of up to 6% of employee contributions, and those company contributions are vested 100%
Employee discount: 20% off of all cafe purchases
Professional development assistance

Schedule:

Day shift
Monday to Friday

Click here to apply!

Café Manager

Position Description:

The Haven Project is seeking a passionate, responsible and hardworking, go-getter who is experienced in food service, to lead our social enterprise café, Land of a Thousand Hills Coffee, to increased profitability. Core responsibilities for our Café Manager position include daily management and business development for Haven Project’s social enterprise, Thousand Hills Café, a key connection point for community and individual donors.

The Café Manager will be charged with overseeing café staff and facilities, as well as connecting to the community. The position also includes coordinating with our on-site job training program to ensure that job training participants have meaningful and successful job training experiences.

Job Type: Full time

Salary: $50,000-$60,000

Reports to: The Haven Project Executive Director

Café Manager Position Details

Essential Duties and Responsibilities:

Cafe Management

Regularly audit cleanliness, organization, and attractiveness of store’s interior and exterior
Ensure compliance with food safety guidelines by all staff
Protect store assets, facilities, and employees by ensuring all employees’ adherence to operational guidelines and standards and ensure the proper functioning and maintenance of store equipment
Create new opportunities to increase sales including but not limited to catering, room rental, city promotions
Educate customers and staff on all of our products
Ensure café-based job trainees are following established training plans
Responsibility for inventory, ordering, scheduling, HR duties, and regular staff meetings with café staff
Update procedures and detailed manual for all café positions
Create and update customer facing café materials and café communications to increase customer stewardship and engagement
Co-develop and implement store strategic plans and marketing plans with our management team
Develop marketing materials and measurable promotional opportunities for the store
Responsibility for café staff payroll, closing of weekly/monthly café expenses/income and audit of café register/safe
Other tasks and projects as assigned

Liaison with Job Training Program

In collaboration with our Outreach and Job Training Manager, ensure that job trainees are given meaningful work experiences.
Liaise with our Client Services team to connect the café, job training program and our client services.

Qualifications:

Bachelor’s degree or minimum of 4 years of demonstrated supervisory skills
Excellent customer service skills
Proficiency in training and mentorship
A lead-by-example approach
Attention to detail
Adherence to high quality and consistent standards
Ability to multi-task with ease
Ability to delegate tasks
Cash handling skills and proficiency with financials
Management of labor utilization and inventory
Spanish speaking (Preferred)

Benefits:

Paid holidays: New Years day, President’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Columbus/Indigenous People’s Day, Veteran’s Day, Thanksgiving & the Friday after Thanksgiving, Christmas Eve (half day) and Christmas Day (12.5 days)
Floating holidays: Employees may choose to work on the paid holidays and use that day as a personal day within three months of the holiday. (This does require E.D. approval.)
Vacation time, personal time, and sick time are accrued each paycheck as PTO (which is on a bi-weekly basis) and can really be used interchangeably
401K Employees who are 21+ are immediately eligible to participate in the 401K plan.
401K Matching: The company matches 50% of up to 6% of employee contributions, and those company contributions are vested 100%
Employee discount: 20% off of all cafe purchases
Professional development assistance

Experience Level:

4 years

Restaurant Type:

Café
Coffee shop

Shift:

10 hour shift
8 hour shift
Day shift
Evening shift
Morning shift

Weekly Day Range:

Monday to Friday
No weekends

Ability to commute relocate:

Lynn, MA 01901: Reliably commute

Experience:

Supervising: 2 years (Preferred)
Food service: 4 years (Preferred)

Click here to apply!

Current Employment Opportunities

Case Manager

Position Description:

Café Manager

Position Description:

Qualifications:

The Land of a Thousand Hills Café

Haven in the News

Hours

Contact Info

Platinum Transparency 2023

Sleep Out 2022 Registration and Donation

Payment Information

Sleep Out 2022 Registration

Payment Information

Payment Information

Payment Information